Narrative Leadership and Strategic Communication Training Course

Duration 5 days 10 modules · 33 contact hours
Level Advanced Certificate on completion
Who attends Senior Leaders, Directors and Heads of Function and others
Fee from USD 1,100 KSh 95,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 16 Nov 2026 Course code SD-LD-216

Before you join: Participants should have several years of management, advisory, programme or functional leadership experience and regular responsibility for presenting recommendations, decisions or change messages.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Senior leaders are expected to explain difficult choices in ways that people can repeat, trust and act on. Yet strategy messages often arrive as dense slides, disconnected announcements or abstract statements of intent. Narrative leadership gives leaders a disciplined way to connect evidence, purpose, decisions and action without oversimplifying operational, financial, political or human realities. It is especially valuable during transformation, restructuring, policy change, crisis response, major investment programmes and public scrutiny.

This course develops the craft of strategic narrative: diagnosing audience concerns, defining the central tension, selecting credible evidence, framing choices and building messages that travel through an organisation. Participants use SCQA, ABT, Message House and stakeholder mapping to shape leadership communications for executive briefings, town halls, board discussions, investor-facing messages, change communications and difficult conversations. They practise speaking with clarity under challenge, adapting one narrative for different audiences and ensuring words align with decisions, behaviours and operating priorities.

Teaching combines concise faculty input, annotated examples, case analysis, message clinics, group work, simulations and individual rehearsal. Cases reflect situations familiar to senior professionals, including a bank responding to conduct failures, a public agency explaining service reform, and a multinational managing a major operating-model change. Each participant develops a strategic narrative dossier for a live leadership issue, including an audience map, message architecture, evidence plan, speaking outline and implementation plan.

The course suits leaders whose work depends on gaining informed commitment rather than issuing instructions alone. It is designed for experienced managers who must communicate across functions, geographies, professional groups and levels of authority.

What you will be able to do

  • Diagnose audience concerns, assumptions and decision barriers using stakeholder mapping
  • Construct strategic narratives using the SCQA and ABT frameworks
  • Frame complex decisions around stakes, tension, evidence and meaningful choices
  • Build a Message House for consistent executive and team communications
  • Adapt one core narrative for boards, employees, customers, regulators and partners
  • Deliver concise leadership messages under questioning, challenge and uncertainty
  • Evaluate narrative credibility through evidence selection, language discipline and behavioural alignment
  • Produce a strategic narrative dossier for a live organisational priority

Benefits of attending

For you

  • A repeatable method for turning complex strategy into clear leadership messages
  • Greater confidence handling sceptical questions without losing the central message
  • A stronger executive voice for town halls, board discussions and change briefings
  • Practical language for explaining difficult trade-offs without false certainty
  • A completed narrative dossier for an immediate workplace communication

For your organisation

  • More consistent explanation of strategy across senior leaders and business units
  • Faster staff understanding of why change is necessary and what changes
  • Reduced message drift between executive decisions, programme communications and manager briefings
  • Better preparation for stakeholder challenge during sensitive announcements
  • Stronger alignment between stated priorities, leadership behaviour and operational action

Course modules

10 modules over 5 days

Participants can distinguish strategic narrative from information sharing and define its leadership purpose.

  • Narrative leadership as meaning-making during uncertainty, change and competing priorities
  • Difference between strategy statements, campaign messages, stories and strategic narratives
  • Authority, credibility and permission to speak on contested organisational issues
  • Sensemaking principles drawn from Karl Weick's organisational research
  • Purpose, stakes and consequence as foundations for leadership communication
  • Narrative coherence tested against decisions, behaviours and operating realities

Participants can analyse stakeholder perspectives and identify barriers to informed commitment.

  • Stakeholder mapping by influence, impact, trust and information needs
  • Jobs-to-be-Done interviews for identifying audience anxieties and desired progress
  • Audience assumptions separated from verified concerns, interests and objections
  • Power-interest grids used to prioritise engagement and message adaptation
  • Listening plans for employee, customer, regulator and partner feedback
  • Decision barriers identified before drafting messages or selecting channels

Participants can build a clear narrative arc that links context, choice and action.

  • SCQA structure: situation, complication, question and answer for strategic messages
  • ABT framework: advancing ideas through and, but, therefore logic
  • Central tension stated as a consequential choice, not a slogan
  • Narrative arc connecting current reality, future direction and action
  • Causal logic tested for missing assumptions, unsupported claims and contradictions
  • One-sentence narrative premise written for a defined strategic priority

Participants can create message architecture that keeps leaders aligned across communications.

  • Message House built from core proposition, supporting pillars and proof
  • Pyramid Principle used to lead with the governing answer
  • Supporting points ordered by priority, logic and audience relevance
  • Proof points selected from data, decisions, examples and commitments
  • Message hierarchy distinguishes enterprise narrative from functional contribution
  • Red-line statements identify claims leaders should not make

Participants can select evidence and language that sustain trust under scrutiny.

  • Evidence ladders distinguish facts, interpretation, forecasts and commitments
  • Claims calibrated to available evidence, uncertainty and decision authority
  • Data stories connect operational metrics with human and strategic consequences
  • Trade-offs named directly rather than concealed behind positive language
  • Ethical framing avoids manipulation, false urgency and unsupported certainty
  • Credibility audit tests alignment between message, messenger and organisational conduct

Participants can frame change narratives that explain disruption, choice and accountability.

  • Burning-platform messages replaced with evidence-based case for change
  • Kotter's change logic translated into leader communication responsibilities
  • Change narrative addresses losses, uncertainty, benefits and practical implications
  • Bridges Transition Model distinguishes endings, neutral zones and new beginnings
  • Crisis statements sequence known facts, actions, accountability and updates
  • Rumour response protocols correct misinformation without amplifying speculation

Participants can tailor a core narrative without losing strategic consistency.

  • Board narratives foreground decision rights, risk, assurance and strategic options
  • Employee messages explain local implications, manager actions and feedback routes
  • Regulator communications distinguish commitments, controls, evidence and reporting dates
  • Customer narratives address continuity, value, service impact and accountability
  • Partner briefings clarify shared interests, dependencies and commercial boundaries
  • Audience adaptation preserves premise while changing proof, detail and language

Participants can deliver strategic messages clearly and respond constructively to challenge.

  • Three-part opening establishes context, decision and relevance within ninety seconds
  • Signposting phrases maintain structure during executive briefings and town halls
  • Bridging technique returns difficult questions to the central strategic issue
  • Acknowledge-answer-advance sequence handles disagreement without defensiveness
  • Message maps prepare concise responses to predictable hostile questions
  • Vocal pace, pause and emphasis reinforce authority without theatricality

Participants can address broken trust, conflicting accounts and emotionally charged messages.

  • Ladder of Inference identifies assumptions driving conflict and defensive reactions
  • Nonviolent Communication separates observations, feelings, needs and requests
  • Narrative repair acknowledges harm before explaining context or future action
  • Apology statements distinguish responsibility, regret, remedy and restitution
  • Competing narratives mapped to find shared facts and legitimate differences
  • Conversation contracts establish purpose, boundaries, listening and follow-up commitments

Participants can convert a strategic narrative into a coordinated communication plan.

  • Narrative dossier combines audience map, premise, Message House and evidence
  • Channel plans match message complexity with dialogue and reach requirements
  • Leader cascade plans define sponsor roles, manager briefings and escalation routes
  • Communication calendars sequence announcement, dialogue, reinforcement and progress updates
  • Message uptake measures track recall, understanding, confidence and action
  • Ninety-day application plan assigns milestones, owners and review conversations

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Strategic narrative dossier template
  2. Stakeholder sensemaking map
  3. SCQA and ABT message builder
  4. Executive Message House template
  5. Difficult-question response map
  6. Ninety-day narrative deployment plan

Who should attend

  • Senior Leaders — communicate strategic choices that require commitment across business units
  • Directors and Heads of Function — align specialist teams behind enterprise priorities
  • Transformation Leaders — explain operating-model changes and sustain confidence through disruption
  • Corporate Affairs Leaders — shape credible messages for internal and external stakeholders
  • Programme Directors — maintain shared purpose across complex delivery portfolios
  • Public Sector Executives — explain policy, service and reform decisions under scrutiny

Skills and tools covered

Strategic narrative designAudience diagnosisMessage architectureExecutive communicationDifficult conversationsChange communication

Tools and standards

SCQA framework, ABT framework, Message House, Pyramid Principle

How the course runs

Training methodology

Faculty briefings introduce narrative frameworks, audience diagnosis and leadership communication techniques. Participants analyse strong and weak organisational messages, work through sector-based cases and build narrative components for a current business issue. Small-group clinics test framing, evidence and language against stakeholder needs. Simulations recreate executive briefings, town halls and challenge conversations, with structured peer and faculty feedback. Individual application planning converts course outputs into a communication sequence, sponsor conversations and measures of message uptake.

Requirements and prerequisites

Participants should have several years of management, advisory, programme or functional leadership experience and regular responsibility for presenting recommendations, decisions or change messages. They should arrive with a current leadership communication challenge they can use throughout the course, such as a transformation, investment decision, policy change or organisational redesign. Familiarity with PowerPoint and standard business writing is useful. No prior training in rhetoric, journalism, public relations, psychology or formal storytelling is required. This is not a presentation-skills course for beginners.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

Participants should already lead teams, programmes, functions or significant stakeholder relationships. They need experience communicating decisions or change, but no prior study of storytelling, rhetoric or public relations.

Bring a live strategic communication issue that requires stakeholder commitment, such as a transformation, policy change or investment decision. Participants may also bring existing slides, briefing notes, messages or relevant stakeholder feedback.

It is best suited to senior managers, directors, transformation leaders, programme directors and corporate affairs professionals. It is particularly relevant when leaders must explain difficult choices across multiple stakeholder groups.

Presentation and writing courses focus primarily on individual delivery or document quality. This course focuses on the strategic logic behind leadership messages, the consistency of messages across leaders, and the organisational actions needed to make a narrative credible.

You will build a narrative dossier around a current workplace priority and test its message architecture during the course. The final deployment plan identifies audiences, leader roles, channels, evidence, milestones and measures for workplace use.

The five days provide approximately 32.5 contact hours, normally from 08:30 to 16:30 each day. Time is divided between frameworks, case analysis, message development, simulations, feedback and application planning.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.