WASH Information Management Training Course

Duration 10 days 16 modules · 65 contact hours
Level Intermediate Certificate on completion
Who attends WASH Officers, Information Management Officers and others
Fee from USD 2,200 KSh 190,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 16 Nov 2026 Course code SD-WS-039

Before you join: Participants should understand basic WASH programme concepts, such as water supply, sanitation facilities, hygiene promotion and common field monitoring activities.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

WASH programmes depend on timely, credible information to identify needs, target services, monitor coverage and report results to donors, clusters and government counterparts. Yet field teams often work with fragmented partner data, inconsistent indicators, paper-based records, duplicate locations and reporting deadlines that leave little time for analysis. Weak information management can result in missed priority populations, overstated coverage, poor coordination and decisions based on incomplete evidence.

This course equips participants to design and operate practical WASH information management systems for humanitarian response, recovery and development programmes. Participants work through the information cycle: defining information requirements, designing assessments, building digital data-collection forms, setting indicator reference sheets, cleaning datasets, analysing coverage and service functionality, mapping locations, producing dashboards and preparing decision-focused reports. The course uses recognised approaches including WASH Cluster coordination products, Joint Monitoring Programme service ladders, Humanitarian Data Exchange conventions, HXL tagging and responsible data practices.

Teaching combines short technical briefings with realistic cases from emergency settlements, rural water schemes, urban sanitation programmes and cholera response operations. Participants apply methods to a continuing WASH response scenario, progressively building an information management package rather than studying disconnected tools. They leave with reusable templates for data collection, indicator management, data-quality review, analysis, mapping and reporting, plus a completed WASH information management plan tailored to a realistic operational context.

The course is suited to WASH officers, programme managers, monitoring and evaluation staff, information management officers, cluster partners and government personnel who need to turn field data into credible operational decisions. It is delivered over 10 instructor-led days, classroom-based in 50+ cities or live online. Each training day runs from 08:30 to 16:30 and provides approximately 6.5 contact hours. Participants receive a certificate of completion.

What you will be able to do

  • Define WASH information requirements using decision, user and reporting matrices
  • Design mobile WASH assessments using KoboToolbox question types and skip logic
  • Construct indicator reference sheets aligned with WASH Cluster and JMP definitions
  • Clean and validate WASH datasets using reproducible data-quality procedures
  • Analyse water, sanitation and hygiene data for coverage, functionality and equity
  • Produce operational maps using GIS layers, administrative boundaries and service locations
  • Build decision-focused dashboards and situation reports from verified programme data
  • Present a complete WASH information management plan for a response scenario

Benefits of attending

For you

  • Produce credible WASH analyses for programme and coordination decisions
  • Design KoboToolbox forms that reduce field data errors
  • Interpret service coverage, functionality and equity findings confidently
  • Create maps and dashboards for donor and management reporting
  • Build a portfolio-ready WASH information management package

For your organisation

  • Improves consistency of WASH indicators across partners and project sites
  • Reduces reporting errors through defined validation and cleaning procedures
  • Supports better targeting using disaggregated needs and coverage analysis
  • Strengthens evidence for donor reports, cluster products and government coordination
  • Creates reusable templates for future WASH assessments and monitoring cycles

Course modules

16 modules over 10 days

Participants can define the purpose, scope and operating model of a WASH information management function.

  • Information management functions within WASH programme and coordination structures
  • Decision chains linking field evidence, analysis and operational action
  • Core information products for response planning, monitoring and reporting
  • Roles of WASH teams, partners, clusters and government counterparts
  • Information lifecycle from collection through retention, sharing and disposal
  • Common WASH data failures and their operational consequences

Participants can apply recognised WASH service definitions when specifying data requirements and indicators.

  • Sphere WASH standards used for emergency programme design
  • JMP service ladders for drinking water, sanitation and hygiene
  • WASH Cluster indicator definitions for coordinated response monitoring
  • Water quantity, quality, accessibility and continuity measurement concepts
  • Sanitation containment, emptying, transport, treatment and disposal chains
  • Hygiene behaviour indicators distinguished from commodity distribution counts

Participants can translate operational decisions into a structured WASH information requirements matrix.

  • Decision matrix linking users, questions, data sources and products
  • Prioritising critical information requirements during rapid-onset emergencies
  • Disaggregating requirements by sex, age, disability and location
  • Defining geographic units, population groups and reporting periods
  • Assumptions register for uncertain population and service estimates
  • Data collection burden balanced against decision value and urgency

Participants can plan WASH assessments with appropriate methods, sampling logic and field protocols.

  • Rapid assessment objectives, respondent groups and minimum datasets
  • Household, facility, water-point and market assessment approaches
  • Probability and purposive sampling matched to assessment decisions
  • Sample size assumptions, confidence levels and margin of error
  • Enumerator protocols for observation, interviewing and consent procedures
  • Assessment plan covering timelines, teams, supervision and logistics

Participants can design structured digital WASH data-collection forms using KoboToolbox principles.

  • KoboToolbox form structure using groups, repeats and relevance conditions
  • Question wording that reduces ambiguity and respondent burden
  • Skip logic for household, facility and water-point pathways
  • Constraints, required fields and range checks preventing invalid entries
  • Choice lists, cascading selections and controlled vocabulary design
  • Metadata capture for enumerator, timestamp, GPS and device identifiers

Participants can establish a data structure and indicator documentation set for WASH monitoring.

  • Relational tables for households, facilities, sites, activities and partners
  • Unique identifiers preventing duplicate records across reporting cycles
  • Indicator reference sheets defining numerator, denominator and disaggregation
  • Baseline, target, actual and cumulative reporting value rules
  • Data dictionary fields for variables, codes, formats and ownership
  • Version control for forms, indicators and reporting templates

Participants can apply responsible data procedures to collect, store and share WASH information safely.

  • Personal data identification within household and facility WASH records
  • Data minimisation principles for assessments and routine monitoring
  • Informed consent wording, voluntary participation and withdrawal procedures
  • Role-based access controls for sensitive datasets and reports
  • Data-sharing agreements defining purpose, recipients, restrictions and retention
  • Disclosure risk review for maps, tables and public dashboards

Participants can inspect, clean and document WASH datasets before analysis and reporting.

  • Completeness checks for required fields, records and reporting sites
  • Range, logic and consistency checks across related questionnaire responses
  • Duplicate detection using identifiers, dates, coordinates and household attributes
  • Outlier review for water quantities, household sizes and service values
  • Cleaning log documenting corrections, exclusions, assumptions and approvals
  • Data quality assessment dimensions: accuracy, timeliness, completeness and validity

Participants can calculate and interpret WASH coverage, access and functionality indicators.

  • Coverage calculations using verified populations and service denominators
  • Water-point functionality rates separated by technology and management arrangement
  • Litres per person per day estimated from source data
  • Queue time, collection time and distance analysed for access barriers
  • Sanitation access classified by facility type and shared use
  • Equity analysis comparing service levels across population groups

Participants can organise and interpret water-quality and disease-risk information for WASH action.

  • Water quality sampling records linked to source, date and location
  • Free residual chlorine readings interpreted against operational monitoring plans
  • Turbidity, pH and bacteriological results recorded with laboratory metadata
  • Household water treatment and safe-storage monitoring indicators
  • Cholera risk signals triangulated with water, sanitation and hygiene data
  • Thresholds and alert rules for corrective action escalation

Participants can prepare WASH location data and produce maps that support operational decisions.

  • Coordinate reference systems and GPS accuracy for field locations
  • Administrative boundaries, settlement layers and population datasets
  • Point mapping for water sources, latrines, facilities and distribution sites
  • Service-area buffers showing access distances around water points
  • Choropleth maps presenting coverage, functionality and assessment findings
  • Map layout standards for titles, legends, sources, dates and scale

Participants can manage partner activity data using standardised reporting structures and validation rules.

  • Who, What, Where, When and for Whom reporting fields
  • Partner reporting templates aligned with agreed WASH activity definitions
  • Activity coding for water supply, sanitation, hygiene and solid waste
  • Partner data validation against locations, populations and reporting periods
  • Gap and overlap analysis using partner presence and activity data
  • HXL tags for interoperable humanitarian data exchange

Participants can design clear WASH dashboards that communicate operational status and priority actions.

  • Dashboard audience analysis for managers, coordinators, donors and field teams
  • Key performance indicators selected from approved indicator reference sheets
  • Bar charts, line charts and maps matched to questions
  • Disaggregation controls for location, population group, partner and period
  • Traffic-light thresholds supported by documented decision rules
  • Visual checks preventing misleading scales, labels and cumulative totals

Participants can prepare concise WASH information products for operational and external reporting.

  • Situation report structure: needs, response, gaps, risks and actions
  • Narrative claims supported by verified figures and cited sources
  • Results tables distinguishing outputs, outcomes, targets and achievements
  • Donor evidence packs linking activities, indicators, records and photographs
  • Data limitations stated clearly without weakening operational recommendations
  • Publication calendar coordinating internal, cluster and donor deadlines

Participants can establish a practical WASH information workflow under emergency response conditions.

  • First 72-hour information priorities during sudden-onset WASH emergencies
  • Rapid dataset triage for population, locations, infrastructure and partners
  • Daily reporting cadence balancing speed, verification and staff capacity
  • Incident information board for outbreaks, service failures and urgent repairs
  • Contingency procedures for connectivity loss, damaged devices and access constraints
  • Handover notes preserving data continuity during staff rotation

Participants can build, review and present a complete WASH information management package for a response scenario.

  • Response scenario translated into decisions, users and information requirements
  • Assessment form and indicator reference sheet assembled for priority services
  • Dataset cleaning rules and quality-control workflow documented clearly
  • Coverage analysis, partner gaps and priority locations presented visually
  • Dashboard and situation report prepared for senior decision-makers
  • Peer review against usability, data quality, protection and actionability criteria

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. WASH information requirements matrix
  2. KoboToolbox assessment form template
  3. WASH indicator reference sheet
  4. Data quality assurance checklist
  5. WASH coverage dashboard model
  6. WASH information management plan

Who should attend

  • WASH Officers — need reliable systems for assessing needs and monitoring services
  • Information Management Officers — manage partner datasets, maps and coordination products
  • MEAL Officers — establish credible indicators, verification procedures and reporting evidence
  • WASH Programme Managers — use coverage and functionality data for operational decisions
  • Cluster Coordination Staff — compile partner inputs into shared response analysis
  • Government WASH Personnel — strengthen routine monitoring and service-delivery records

Skills and tools covered

WASH data collectionIndicator managementData quality assuranceSpatial analysisOperational dashboardsHumanitarian reporting

Tools and standards

KoboToolbox, Sphere Handbook, WHO/UNICEF Joint Monitoring Programme service ladders, Humanitarian Exchange Language

How the course runs

Training methodology

The course combines focused technical briefings, worked examples, case analysis, group exercises, simulations and individual application planning. Participants use realistic WASH datasets from emergency, recovery and development settings to design forms, inspect data quality, calculate indicators, produce maps and prepare management products. Trainers demonstrate tools step by step, then provide structured feedback on outputs. Discussions examine common field constraints, including poor connectivity, partner reporting gaps, rapidly changing population figures and responsible handling of sensitive household information.

Requirements and prerequisites

Participants should understand basic WASH programme concepts, such as water supply, sanitation facilities, hygiene promotion and common field monitoring activities. Experience using spreadsheets for data entry, sorting and simple calculations is expected. Familiarity with humanitarian coordination, programme reporting or mobile data collection is useful but not essential. Participants do not need prior GIS experience, advanced statistics, programming skills, database administration or previous use of KoboToolbox, DHIS2 or Power BI. The course explains technical concepts before applying them to WASH datasets and response scenarios.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

You should understand basic WASH programming and be comfortable working with spreadsheets. You do not need GIS, coding, database or advanced statistical experience.

Bring a laptop with spreadsheet software and, where possible, an example of a WASH reporting form, indicator list or anonymised dataset from your work. Trainers provide course datasets, templates and case materials.

It is designed for WASH officers, information management staff, MEAL personnel, programme managers, cluster partners and government WASH staff. It is most useful for professionals who produce or use operational WASH data.

General MEAL courses focus on programme logic, evaluation design and broad performance measurement. This course concentrates on WASH service definitions, field data systems, spatial analysis, coordination reporting and operational information products.

Participants can adapt the form, indicator sheet, quality checklist and information plan to an active assessment, monitoring cycle or partner reporting process. The methods apply to emergency response, recovery programmes and routine service monitoring.

The first week establishes WASH standards, assessment design, digital data collection, indicators and data quality. The second week focuses on analysis, mapping, reporting, rapid-response workflows and a capstone information management package.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.