Government Communication and Public Relations Training Course
Government agencies must explain policy, services and decisions while maintaining political impartiality, statutory accuracy and p…
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from USD 1,100
Sales, Marketing & Customer Experience Training Courses
48 instructor-led courses in Sales, Marketing & Customer Experience — classroom training in 50+ cities across five continents, and live online, with published dates and a certificate on completion.
48 courses
Influencer and Affiliate Marketing Training Course
Influencer and affiliate marketing can produce qualified reach, referral traffic and sales, but weak partner selection, unclear co…
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from USD 1,100
Integrated Marketing Communications Training Course
Integrated marketing communications (IMC) is difficult when campaigns are planned by channel, messages differ between paid media, …
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from USD 1,100
Key Account Management Training Course
Strategic customers expect suppliers to understand their operating priorities, coordinate specialist resources and prove commercia…
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from USD 2,200
Leading Customer Service Teams Training Course
Customer service leaders must deliver dependable experiences while managing competing demands: rising contact volumes, complex cas…
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from USD 1,100
Market and Competitive Intelligence Masterclass Training Course
Senior marketing, strategy and commercial teams need intelligence that changes decisions, not reports that describe markets after …
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from USD 2,200
Market Research and Business Intelligence Training Course
Market research intelligence turns uncertain market signals into decisions on customers, products, pricing, channels and competiti…
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from USD 2,200
Market Research and Product Development Training Course
Market research and product development teams must decide which customer problems merit investment, how large the opportunity is, …
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from USD 1,100
Marketing Communications Training Course
Marketing communications fails when campaigns begin with channels or creative concepts rather than a defined audience, commercial …
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from USD 1,100
Mini MBA in Sales and Marketing Training Course
Sales and marketing leaders are expected to produce predictable revenue while protecting margin, improving customer retention and …
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from USD 2,200
Professional Sales Management Training Course
Sales managers are expected to deliver predictable revenue while improving the quality of customer conversations, opportunity sele…
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from USD 2,200
Professional Sales Training Course
Professional sales performance depends on more than product knowledge and confident conversation. Salespeople must identify worthw…
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from USD 2,200
Public Affairs and Government Relations Training Course
Public affairs teams must convert policy developments, political priorities and stakeholder concerns into decisions that protect o…
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from USD 2,200
Public Relations and Media Communications Training Course
Public relations work often fails when communications teams respond too late, use messages that cannot be substantiated, or treat …
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from USD 1,100
Public Relations and Media Intelligence Training Course
Public relations teams are expected to show more than media coverage totals. Leaders need evidence of message pull-through, reputa…
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from USD 2,200
Public Relations Management Training Course
Public relations teams are expected to earn attention, protect reputation and support organisational priorities while working with…
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from USD 2,200
Public Sector Communications and PR Training Course
Public bodies must explain policies, services, decisions and incidents under close scrutiny. Communications teams face competing d…
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from USD 1,100
Sales and Customer Service Training Course
Sales results and customer service quality are often treated as separate concerns, yet customers experience one relationship. Poor…
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from USD 1,100
Sales Team Management Training Course
Sales managers are expected to deliver revenue while building a team that can consistently find, qualify, progress and retain prof…
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from USD 1,100
Service Quality and Customer Satisfaction Training Course
Service quality fails when customer promises, operational processes and frontline delivery do not match. The results are repeat co…
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from USD 1,100
Social Media Marketing Training Course
Social media marketing teams are expected to produce visible, credible content while connecting activity to commercial, service an…
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from USD 1,100
Strategic Brand Management Training Course
Strategic brand management turns a name, identity and customer promise into preference, price resilience and sustained demand. Sen…
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from USD 1,100
Strategic Customer Relationship Management Training Course
Customer relationship management fails when customer data, sales activity, service delivery and marketing communications operate a…
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from USD 1,100
Voice of the Customer Training Course
Customer feedback is often collected in large volumes but produces little operational change. Scores are reported without clear de…
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from USD 1,100