Course overview
AI systems now influence credit decisions, fraud detection, customer service, recruitment, security operations and public-service delivery. Without defined oversight, organisations can introduce discriminatory outcomes, privacy breaches, unreliable automated decisions, uncontrolled third-party models and weak accountability. Senior leaders, risk functions and delivery teams need a practical governance structure that links AI use cases to business ownership, legal duties, risk controls and evidence-based assurance.
This course examines how to establish and operate AI governance for machine learning and generative AI systems. Participants work with governance models, the NIST AI Risk Management Framework, ISO/IEC 42001, ISO/IEC 23894 and relevant regulatory expectations, including risk-based requirements for high-impact AI. They learn to classify AI use cases, define decision rights, assess model risk, document data provenance, test fairness and performance, set human oversight controls, manage suppliers and monitor deployed systems.
Instruction combines concise technical briefings with case work based on banking, public-sector, insurance, HR and customer-service deployments. Group exercises use realistic governance decisions such as approving an automated credit model, assessing a generative AI assistant and responding to model drift. Participants leave with an AI governance operating model, use-case intake template, risk assessment structure, control checklist, model documentation pack and a 90-day implementation plan.
The course suits professionals who must govern, approve, assure, procure or oversee AI rather than build models full time. It is particularly relevant where AI outputs affect customers, employees, citizens, regulated decisions, security or material business operations.

