Course overview
Organisations are under pressure to show where artificial intelligence can improve decisions, services, productivity and risk control without creating unmanaged legal, operational or reputational exposure. Many AI initiatives stall because use cases are weakly defined, data ownership is unclear, vendors are selected without sufficient assurance, or governance is added after deployment. Leaders need a practical way to connect AI ambition with business priorities, technical delivery, control requirements and measurable benefits.
This course equips participants to shape an AI strategy, select and prioritise use cases, establish governance responsibilities, and plan deployment at portfolio level. Participants examine machine learning, generative AI, retrieval-augmented generation and AI agents in business terms. They use value hypotheses, prioritisation matrices, target operating models, model inventories, risk registers, impact assessments and roadmap methods. The course also addresses responsible AI, data protection, intellectual property, vendor assurance, human oversight, monitoring and relevant requirements under the EU AI Act.
Teaching combines focused instructor briefings with sector-based cases, group analysis, governance simulations and application planning. Cases reflect decisions faced by banks, public agencies, multinational firms, NGOs and regulated service providers: selecting customer-service copilots, automating document review, improving fraud detection, managing sensitive data, and procuring third-party AI services. Participants leave with a reusable AI strategy and governance pack containing a prioritised use-case portfolio, governance structure, risk register, implementation roadmap and executive reporting model.
The course is suited to managers and specialists who must sponsor, govern, procure, assess or coordinate AI initiatives rather than build models themselves. It is particularly relevant where AI activity crosses business, technology, data, legal, risk and compliance functions.

