Course overview
Remote patient care programmes can extend clinical capacity, reduce avoidable attendance, support earlier discharge and give patients more control over long-term conditions. They also introduce operational risks: unsuitable patient selection, unclear clinical accountability, missed alerts, weak escalation routes, fragmented records, privacy failures and low adoption. Health systems need services that fit care pathways, workforce capacity, reimbursement rules and the realities of patients’ homes, devices and digital access.
This course develops the practical management skills required to design, govern and improve virtual care and remote monitoring services. Participants examine virtual consultations, hospital-at-home models, remote physiological monitoring, digital triage, patient onboarding, clinical escalation, interoperability, cybersecurity, procurement and performance measurement. They apply service blueprinting, patient journey mapping, risk assessment, workflow design, implementation planning and evaluation methods to a defined remote-care use case.
Teaching combines short instructor briefings with healthcare cases, group analysis, service-design tasks, operating simulations and structured peer review. Cases reflect common provider and payer settings, including diabetes monitoring, post-discharge heart failure support, maternal health follow-up, rural specialist access and home-based acute care. Participants progressively build a remote patient care service dossier containing a target population definition, operating model, workflow maps, risk controls, technology requirements, implementation plan and performance dashboard.
The course suits managers and clinical leaders responsible for introducing, expanding or governing digitally enabled care services. It is particularly relevant where organisations need to move from isolated virtual consultations or device pilots toward a managed service with defined clinical processes, measurable outcomes and accountable ownership.
