Supply and Demand Planning Training Course

Duration 10 days 16 modules · 65 contact hours
Level Intermediate Certificate on completion
Who attends Demand Planner, Supply Planner and others
Fee from USD 2,200 KSh 190,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 16 Nov 2026 Course code SD-SCM-063

Before you join: Participants should have practical exposure to supply chain, purchasing, inventory control, production planning, logistics or commercial forecasting.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Supply and demand planning determines whether customer orders can be met at an acceptable cost, inventory level and service level. Weak planning creates familiar failures: stockouts despite excess inventory, unstable production schedules, supplier expedites, obsolete stock and budget surprises. Planners must reconcile uncertain demand with finite materials, capacity, cash and supplier commitments while giving commercial, operations and finance teams one defensible plan.

This course develops the practical planning skills used in demand planning, supply planning, master scheduling and sales and operations planning. Participants work through demand history, forecast error, market intelligence, inventory policies, bills of material, lead times, capacity constraints and distribution requirements. They learn to build a baseline forecast, apply segmentation, calculate safety stock and reorder parameters, run material requirements planning, test capacity feasibility and prepare supply-demand scenarios for executive review.

Teaching combines short instructor briefings with worked calculations, planning simulations, sector cases and facilitated group analysis. Cases reflect issues faced by manufacturers, distributors, public-sector supply functions, healthcare providers and consumer goods businesses: volatile demand, constrained suppliers, seasonal demand, long lead-time materials and network inventory imbalances. Participants progressively build a planning pack containing a forecast, inventory policy, supply plan, exception log, scenario analysis and S&OP decision material. The final capstone requires participants to review and present a complete integrated supply and demand plan.

The course suits professionals who already work with purchasing, inventory, production, logistics, sales forecasts or operational reporting and need a stronger planning discipline. It is delivered instructor-led over 10 days, either in classrooms in more than 50 cities or live online. Training days run from 08:30 to 16:30 and provide approximately 6.5 contact hours. Participants receive a certificate of completion.

What you will be able to do

  • Build a demand forecast using historical data, causal inputs and forecast-error measures
  • Segment products using ABC-XYZ analysis and assign differentiated planning policies
  • Calculate safety stock, reorder points and target inventory using service-level assumptions
  • Create a feasible supply plan from inventory, supplier, production and capacity data
  • Run MRP logic to translate a master production schedule into material requirements
  • Evaluate supply-demand gaps through constrained-capacity and scenario-planning methods
  • Prepare an S&OP planning pack with operational, financial and risk implications
  • Present an integrated supply and demand plan with decisions, actions and owners

Benefits of attending

For you

  • Produce forecasts with documented assumptions and measurable accuracy
  • Explain inventory decisions using service levels, variability and lead-time data
  • Identify planning exceptions before they become shortages or expedites
  • Contribute credible supply-demand scenarios to cross-functional planning meetings
  • Build a planning portfolio suitable for supply chain progression

For your organisation

  • Reduced stockouts through earlier identification of supply-demand gaps
  • Lower excess inventory through differentiated replenishment and safety-stock policies
  • Fewer supplier expedites through time-phased material and capacity planning
  • Improved cross-functional decisions through a shared S&OP planning pack
  • Clearer accountability for forecast assumptions, exceptions and corrective actions

Course modules

16 modules over 10 days

Participants can map the end-to-end planning process, decisions, horizons and accountabilities.

  • Planning horizons from strategic capacity decisions to daily execution signals
  • Demand, supply and inventory decisions linked through time-phased planning
  • S&OP calendar, decision rights and escalation routes for planning exceptions
  • Push, pull and hybrid replenishment models matched to demand characteristics
  • Planning master data: lead times, lot sizes, calendars and bills
  • Map information flows between sales, operations, procurement, finance and logistics

Participants can prepare demand data and select an appropriate forecasting level.

  • Demand history cleansing for returns, promotions, stockouts and one-off orders
  • Select forecasting hierarchies by product, customer, channel and location
  • Time buckets aligned with lead times, replenishment cycles and decisions
  • Distinguish shipments, orders, consumption and point-of-sale demand signals
  • Outlier treatment using documented causes rather than automatic deletion
  • Create a demand data audit trail with assumptions and source ownership

Participants can create baseline forecasts and assess their accuracy using standard measures.

  • Moving averages matched to stable demand and appropriate history windows
  • Exponential smoothing parameters selected from demand responsiveness requirements
  • Seasonal indices calculated from repeated patterns and calendar-normalised demand
  • Trend projections separated from temporary promotion and event effects
  • MAPE, bias and MAD interpreted with product-level demand characteristics
  • Forecast value added identifies where judgement improves statistical baselines

Participants can incorporate commercial intelligence into a controlled consensus forecast.

  • Sales inputs structured around opportunities, risks, promotions and customer changes
  • Consensus forecasting separates evidence-based adjustments from unsupported optimism
  • Document forecast assumptions, confidence ranges, owners and review dates
  • Promotional uplift estimated from comparable events and incremental demand evidence
  • New-product forecasting uses analogue products, adoption curves and launch milestones
  • Conduct demand review meetings using exceptions, decisions and action logs

Participants can set inventory parameters that balance service, variability and working capital.

  • Cycle stock, safety stock and pipeline inventory distinguished by purpose
  • Service measures: fill rate, cycle service level and order frequency
  • Safety stock calculated from demand variability and replenishment lead time
  • Reorder points combine expected lead-time demand with safety stock
  • Order quantities assessed against holding costs, ordering costs and constraints
  • Inventory turns and days of supply interpreted with planning context

Participants can assign differentiated replenishment policies to product and demand segments.

  • ABC analysis ranks items by annual consumption value and management attention
  • XYZ analysis classifies demand variability using coefficient of variation
  • ABC-XYZ matrix assigns review frequency, safety stock and planner intervention
  • Make-to-stock, make-to-order and assemble-to-order policies compared systematically
  • Set minimum, maximum and target stock parameters by segment
  • Slow-moving and obsolete inventory controls linked to lifecycle status

Participants can develop a time-phased supply plan from demand, stock and supply data.

  • Projected available balance calculated from opening stock, demand and receipts
  • Netting logic identifies shortages after confirmed supply and inventory allocation
  • Time-phased supply plans distinguish firm orders, planned orders and forecasts
  • Frozen, slushy and liquid planning zones govern change permissions
  • Apply lot-sizing rules: fixed quantity, period order quantity and minimum order
  • Exception messages prioritised by shortage date, value and customer impact

Participants can translate an approved production plan into component requirements using MRP logic.

  • Master production schedules convert finished-goods demand into build requirements
  • Bills of material explode dependent demand through multilevel product structures
  • MRP offsets planned orders by cumulative manufacturing and procurement lead times
  • Gross-to-net calculations account for inventory, scheduled receipts and allocations
  • Pegging traces component shortages to affected parent orders and customers
  • Planning parameters maintained through governance over lead times and yields

Participants can test whether a supply plan is feasible against available capacity.

  • Rough-cut capacity planning tests master schedules against critical resources
  • Capacity requirements planning converts planned orders into work-centre loads
  • Load profiles reveal overloads by resource, period and product family
  • Bottleneck analysis focuses planning action on constrained production resources
  • Level loading, overtime and subcontracting compared through cost-service trade-offs
  • Finite-capacity constraints documented as decisions, risks and recovery actions

Participants can align supplier commitments, purchase plans and material risks with demand requirements.

  • Supplier lead-time variability incorporated into replenishment and safety-stock assumptions
  • Purchase order coverage compared with net requirements and supplier allocations
  • Supplier capacity commitments tested against planned releases and demand changes
  • Blanket orders, scheduling agreements and call-offs matched to purchasing strategy
  • Expedite decisions assessed against service impact, premium freight and alternatives
  • Supplier risk registers capture single-source, quality and geopolitical exposure

Participants can plan inventory replenishment across distribution locations and transport lead times.

  • DRP links warehouse demand, central stock and replenishment transit times
  • Deployment rules allocate scarce inventory by service priority and customer commitments
  • Multi-echelon inventory distinguishes plant, distribution centre and field-stock roles
  • Transportation calendars incorporated into replenishment dates and order cut-offs
  • Intercompany transfers planned using ownership, availability and receiving constraints
  • Network imbalance exceptions identify surplus locations beside shortage locations

Participants can structure S&OP reviews that reconcile demand, supply, inventory and financial outcomes.

  • S&OP process connects demand review, supply review and executive decisions
  • Product-family planning balances volume, capacity, inventory and margin targets
  • Pre-S&OP packs frame decisions requiring cross-functional executive trade-offs
  • Executive S&OP decisions assign owners, deadlines and planning assumptions
  • Volume plans translated into revenue, margin, inventory and cash implications
  • Decision logs maintain accountability from monthly agreement through execution

Participants can compare supply-demand scenarios and quantify their operational and financial consequences.

  • What-if scenarios test demand shifts, supplier disruption and capacity loss
  • Scenario assumptions documented with probability, trigger points and response owners
  • Service-cost trade-offs compare backlog, overtime, inventory and lost-sales exposure
  • Working-capital impacts calculated from inventory changes and payment timing
  • Margin-at-risk analysis connects constrained supply with customer and product priorities
  • Recommend contingency actions using quantified benefits, costs and implementation lead times

Participants can define planning measures and governance routines that drive corrective action.

  • Forecast accuracy dashboards separate bias, error magnitude and data availability
  • Service performance tracked through OTIF, fill rate and backlog ageing
  • Inventory health measures highlight excess, obsolete and at-risk stock
  • Plan adherence compares actual execution against approved supply commitments
  • Master data governance assigns ownership for parameters, records and changes
  • Root-cause analysis converts recurring exceptions into corrective planning actions

Participants can prepare planning responses for material disruptions and demand shocks.

  • Risk heat maps prioritise disruptions by likelihood, impact and detectability
  • Supply continuity options include dual sourcing, buffers and specification alternatives
  • Demand allocation rules protect contractual, critical and strategic customer requirements
  • Control-tower routines coordinate information, decisions and escalation during disruptions
  • Recovery plans sequence backlog clearance, capacity restoration and inventory rebuilding
  • Post-incident reviews update planning parameters, supplier strategies and contingency triggers

Participants can build, review and present a complete integrated supply and demand planning pack.

  • Build a baseline forecast from historical demand and commercial assumptions
  • Set segmented inventory policies using ABC-XYZ classification and service targets
  • Create a constrained supply plan covering materials, capacity and distribution
  • Quantify exceptions, risks and financial implications using scenario comparisons
  • Prepare demand review, supply review and executive S&OP decision materials
  • Present recommendations, actions, owners and review triggers to stakeholder panels

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. Demand forecast and assumptions template
  2. ABC-XYZ inventory policy matrix
  3. Time-phased supply planning model
  4. MRP and capacity exception checklist
  5. S&OP meeting pack template
  6. Supply-demand scenario analysis workbook

Who should attend

  • Demand Planner — improves forecast quality and commercial input discipline
  • Supply Planner — balances inventory, capacity, supplier constraints and service targets
  • Materials Planner — converts production demand into timed material requirements
  • Procurement Manager — aligns supplier commitments with the approved supply plan
  • Production Planner — creates feasible schedules from demand and capacity signals
  • Supply Chain Analyst — builds planning reports, scenarios and performance measures

Skills and tools covered

Demand forecastingInventory policy designSupply planningMaterial requirements planningCapacity analysisS&OP facilitation

Tools and standards

Sales and Operations Planning (S&OP), Material Requirements Planning (MRP), Distribution Requirements Planning (DRP), ABC-XYZ analysis

How the course runs

Training methodology

The course uses short briefings to establish planning concepts, followed by worked examples, sector cases, group exercises and planning simulations. Participants interpret demand histories, calculate forecast and inventory measures, resolve capacity constraints and make trade-offs between service, cost and working capital. Each module adds to a practical planning pack, allowing participants to apply methods to realistic product, supplier and network conditions. Facilitated reviews mirror demand review, supply review and S&OP decision meetings. Individual application planning connects course outputs to participants' own planning responsibilities.

Requirements and prerequisites

Participants should have practical exposure to supply chain, purchasing, inventory control, production planning, logistics or commercial forecasting. They should be comfortable reading spreadsheets, interpreting basic charts and working with quantities, dates, lead times and percentages. Familiarity with an ERP system, such as SAP, Oracle or Microsoft Dynamics, is useful but not required. No prior knowledge of statistical forecasting, MRP calculations, optimisation software or formal S&OP processes is assumed. The course is most useful for professionals who can relate the methods to actual products, suppliers, customers or operating plans.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

You should have practical exposure to supply chain, procurement, inventory, production, logistics or commercial forecasting. You do not need prior statistical forecasting, MRP or S&OP experience.

Bring a laptop capable of using spreadsheet software and, if permitted, examples of planning reports, forecast data or inventory issues from your workplace. Confidential information should be anonymised before use.

It is designed for demand planners, supply planners, materials planners, procurement managers, production planners and supply chain analysts. Managers who participate in S&OP or inventory decisions will also benefit.

Procurement courses focus primarily on sourcing, negotiation and supplier management, while inventory courses focus on stock control. This course connects demand, inventory, supply, capacity, suppliers and financial trade-offs into one planning process.

Participants leave with planning templates and methods that can be adapted to their product portfolio, supplier base and planning calendar. The course focuses on practical outputs including forecasts, inventory policies, supply plans and S&OP decision packs.

The first part establishes demand forecasting, inventory and supply-planning methods while participants begin their planning pack. The later sessions cover MRP, capacity, suppliers, distribution, S&OP, scenarios and a final integrated capstone presentation.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.