Course overview
Supply chain performance depends on decisions made across demand planning, sourcing, inventory, warehousing, transport and supplier management. When data is incomplete, measures conflict or teams optimise isolated functions, organisations face stockouts, excess inventory, late deliveries, expediting costs and unreliable customer service. Supply chain analysts turn operational data into evidence that supports practical decisions on capacity, inventory, suppliers, networks and service levels.
This course develops the analytical methods used to diagnose supply chain performance and recommend improvements. Participants work with process maps, SCOR performance measures, demand forecasts, inventory policies, supplier scorecards, transport cost models, warehouse measures and supply chain risk assessments. They learn to structure data, test assumptions, identify root causes, compare alternatives and present recommendations in commercial terms. The course also covers sales and operations planning, total landed cost, working-capital effects, sustainability measures and digital supply chain data requirements.
Teaching combines focused instructor briefings with spreadsheet-based analysis, sector cases, group problem-solving, operational simulations and individual application planning. Cases reflect procurement, manufacturing, retail, humanitarian logistics, financial services operations and public-sector supply chains. Participants progressively build a supply chain analysis pack using their own business context or a supplied case. They leave with a completed diagnostic, prioritised improvement roadmap, performance dashboard design and a management presentation suitable for adapting at work.
The course suits professionals who already work with supply chain, procurement, logistics, planning or operations data and need stronger analytical methods. It is particularly relevant where leaders require analysts to connect operational measures with service, cost, cash, risk and supplier outcomes.

