Water, Sanitation and Hygiene Management Training Course

Duration 10 days 18 modules · 65 contact hours
Level Intermediate Certificate on completion
Who attends WASH Programme Managers, Public Health Officers and others
Fee from USD 2,200 KSh 190,000 for Kenyan organisations
Where 52 cities + online See dates by city
Next start 16 Nov 2026 Course code SD-WS-044

Before you join: Participants should have basic familiarity with water, sanitation, public health, humanitarian programmes or community development.

Dates & prices

Two start dates a month in every city, and live online on weekdays or weekends. Fees are per participant; classroom fees include tuition, materials, lunch and refreshments, and the certificate.

Suggest a date or city

Showing the next six months. Later dates, other cities and private deliveries for your team are available on request.

Course overview

Water, sanitation and hygiene programmes fail when technical choices, community practices, service management and public-health risks are treated separately. Water points may be functional but unsafe; latrines may be built but unused; hygiene promotion may not reach priority groups; and emergency systems may become unsustainable after handover. WASH managers need to assess needs accurately, select proportionate service options, manage risks, supervise delivery and measure whether services are safe, accessible and maintained.

This course develops the practical management skills required to plan and deliver WASH programmes in development and humanitarian settings. Participants work with Sphere minimum standards, WHO Water Safety Plans, JMP service ladders and WASH FIT. They assess water sources and household access, select treatment and storage controls, plan sanitation systems, design hygiene behaviour-change activities, establish operation and maintenance arrangements, manage suppliers and contractors, and use monitoring data for corrective action. Particular attention is given to inclusion, safeguarding, outbreak preparedness, climate risks and the transition from emergency provision to durable services.

Teaching combines short technical briefings with sector cases, group analysis, design tasks, service-failure simulations and structured peer review. Participants progressively build a WASH programme package during the first week, then test its technical, operational and monitoring assumptions during the second. They leave with a complete WASH programme design package: assessment findings, service-level targets, risk controls, sanitation and hygiene actions, implementation arrangements, budget assumptions and monitoring indicators. The course is delivered over 10 days, from 08:30 to 16:30, in classroom locations in more than 50 cities or through live online instruction, and includes a certificate of completion.

The course suits professionals responsible for WASH programming, public-health operations, camp services, infrastructure delivery, grants management and partner oversight. It is particularly relevant where teams must make defensible decisions under resource, time, environmental and access constraints.

What you will be able to do

  • Conduct WASH needs assessments using disaggregated data, sanitary inspection and service-level analysis
  • Apply Sphere standards and JMP service ladders to define water, sanitation and hygiene targets
  • Develop a WHO Water Safety Plan with hazards, control measures and verification actions
  • Design sanitation systems using containment, emptying, transport, treatment and disposal principles
  • Prepare hygiene behaviour-change plans using formative research, audience segmentation and barrier analysis
  • Establish operation, maintenance and asset-management arrangements for WASH services
  • Build monitoring frameworks with indicators, data-quality checks, feedback channels and corrective actions
  • Present a costed WASH programme package for technical and management review

Benefits of attending

For you

  • Produce defensible WASH designs using recognised humanitarian and public-health standards
  • Identify water contamination risks before they become disease outbreaks
  • Specify sanitation options suited to soil, space, density and service constraints
  • Manage contractors and community service providers with clearer technical requirements
  • Present a credible WASH programme package to donors, authorities and senior managers

For your organisation

  • Improves alignment of WASH projects with Sphere, WHO and national service expectations
  • Reduces avoidable public-health risks through structured water safety controls
  • Strengthens sanitation investments through lifecycle and fecal-sludge management planning
  • Produces clearer monitoring evidence for donor reports, management decisions and partner accountability
  • Improves continuity of services through maintenance planning, asset records and defined responsibilities

Course modules

18 modules over 10 days

Participants can frame WASH programmes around service delivery, public-health risks and accountable management decisions.

  • WASH service chain from source protection to household use
  • Faecal-oral transmission pathways mapped through the F-diagram
  • Public-health consequences of inadequate water, sanitation and hygiene services
  • Duty-bearer, provider and user responsibilities within WASH service systems
  • Emergency, recovery and development WASH programming compared by management priorities
  • Problem statements built from risks, affected groups and service failures

Participants can set measurable WASH service targets using recognised standards and local requirements.

  • Sphere Handbook minimum standards for water supply, sanitation and hygiene
  • JMP service ladders for drinking water, sanitation and hygiene
  • National water-quality regulations and environmental permitting requirements reviewed
  • Human rights to water and sanitation translated into service criteria
  • Service-level targets defined by quantity, quality, access and reliability
  • Disaggregation by sex, age, disability, location and displacement status

Participants can plan and conduct a WASH assessment that identifies priority risks and service gaps.

  • Secondary data review using health surveillance, mapping and seasonal records
  • Household survey questions structured around access, practices and expenditure
  • Key informant interviews planned with utilities, health staff and leaders
  • Water-point inventories capture functionality, yield, ownership and maintenance history
  • Sanitary inspection checklists identify contamination pathways at water sources
  • Baseline sampling plan defines population, indicators, frequency and disaggregation

Participants can assess water-source options against demand, access, reliability and protection requirements.

  • Daily water demand estimated by population, institutions and livestock needs
  • Source options compared: groundwater, surface water, rainwater and piped supplies
  • Yield testing concepts for boreholes, springs and small piped systems
  • Collection time, queuing time and distance measured for access analysis
  • Seasonal availability assessed using rainfall patterns and source-performance records
  • Source protection zones defined around springs, wells and surface intakes

Participants can select practical water-quality controls and treatment methods for identified hazards.

  • Microbial, chemical and physical water-quality parameters interpreted for programme decisions
  • Risk-based treatment selection using source quality and household practices
  • Chlorination calculations apply dose, demand, contact time and residual testing
  • Turbidity reduction options include settling, filtration and coagulation principles
  • Household water treatment methods assessed for effectiveness and user acceptability
  • Safe storage containers specified to prevent recontamination after collection

Participants can develop a Water Safety Plan for a small-scale water supply system.

  • WHO Water Safety Plan steps applied to community supplies
  • System description maps catchment, treatment, distribution and household handling
  • Hazard analysis identifies contamination events at each supply stage
  • Risk matrices rank likelihood, consequence and priority control points
  • Control measures specify operational limits, responsibilities and response actions
  • Verification monitoring confirms whether controls protect drinking-water quality

Participants can plan operational arrangements for reliable small-scale water supply services.

  • Gravity-fed, pumped and trucked water systems compared for operating conditions
  • Distribution networks assessed for pressure, leakage and equitable coverage
  • Pump selection considers duty point, energy source and maintenance capacity
  • Storage sizing links demand patterns, supply reliability and emergency reserves
  • Preventive maintenance schedules cover pumps, valves, tanks and treatment units
  • Operator logs record production, downtime, repairs, fuel and water quality

Participants can select sanitation options that manage excreta safely throughout the service chain.

  • Sanitation service chains trace containment, emptying, transport, treatment and end use
  • Technology selection uses soil conditions, groundwater depth, density and user preferences
  • Pit latrines, septic tanks and sewer connections compared systematically
  • Shared, communal and household facilities assessed against management requirements
  • Accessibility features specified for older people and persons with disabilities
  • Gender, safety and privacy criteria incorporated into facility location

Participants can plan fecal-sludge management controls from containment through treatment and final disposal.

  • Fecal sludge characteristics influence emptying, transport and treatment choices
  • Emptying methods assessed for worker safety, access and containment integrity
  • Transfer stations designed around volumes, vehicle routes and nuisance controls
  • Treatment options compare drying beds, co-composting and planted systems
  • Disposal and resource recovery decisions follow environmental and health safeguards
  • Service agreements define desludging frequency, tariffs and complaint procedures

Participants can design hygiene interventions based on behavioural evidence and priority transmission risks.

  • Formative research identifies behavioural drivers, constraints and audience priorities
  • Barrier analysis distinguishes knowledge gaps, social norms and material constraints
  • Audience segmentation groups users by practice, influence and access
  • Behavioural objectives specify observable actions, audiences and enabling conditions
  • Handwashing promotion links critical times, facilities, soap and cues
  • Communication channels selected through reach, trust, cost and feedback potential

Participants can integrate inclusive, safe and dignified WASH provisions into programme designs.

  • Menstrual health needs assessed through privacy, materials, water and disposal access
  • Universal design principles applied to sanitation and handwashing facilities
  • Child-friendly WASH facilities address supervision, reach and safe access
  • Protection risk assessments identify exposure around water and sanitation points
  • Lighting, locks and sightlines reduce safety risks at shared facilities
  • Community consultation methods include marginalised groups in design decisions

Participants can assess and improve WASH services in schools, health care facilities and public institutions.

  • WASH FIT domains assess water, sanitation, hygiene, waste and management
  • Health care facility water needs calculated for clinical and cleaning activities
  • Environmental cleaning protocols distinguish zones, frequencies and responsibilities
  • Healthcare waste streams segregated at source using colour-coded systems
  • School WASH plans address operation, menstrual health and pupil participation
  • Institutional maintenance budgets assign recurrent costs and approval responsibilities

Participants can organise proportionate WASH actions during rapid-onset emergencies and disease outbreaks.

  • Rapid WASH assessments prioritise life-saving gaps within initial response periods
  • Cholera prevention packages combine safe water, sanitation and hygiene actions
  • Emergency water supply options compare trucking, treatment and temporary networks
  • Temporary sanitation layouts manage access, drainage, cleaning and desludging
  • Outbreak response indicators track residual chlorine, diarrhoea and facility use
  • Contingency stocks specify treatment chemicals, testing supplies and repair parts

Participants can incorporate climate and environmental risks into WASH programme decisions.

  • Climate risk screening examines drought, flooding, heat and source contamination
  • Flood-resilient sanitation designs protect pits, tanks and treatment areas
  • Water-resource assessments consider competing demand and recharge constraints
  • Environmental screening addresses wastewater discharge, sludge disposal and habitat impacts
  • Energy options compare grid supply, solar pumping and generator dependence
  • Resilience measures prioritise redundancy, spare parts and local repair capacity

Participants can prepare implementable WASH delivery plans with clear procurement and supervision controls.

  • Work breakdown structures sequence assessment, design, construction and commissioning
  • Bills of quantities separate materials, labour, transport and contingencies
  • Technical specifications define acceptable materials, workmanship and testing requirements
  • Supplier evaluations assess capacity, price, delivery and quality assurance
  • Contractor supervision plans schedule inspections, approvals and defect correction
  • Commissioning checklists verify functionality, safety, documentation and handover

Participants can establish service-management arrangements that sustain WASH assets after installation.

  • Asset registers record location, condition, replacement value and responsible party
  • Operation and maintenance plans define tasks, frequencies, tools and owners
  • Community management models assessed against technical complexity and revenue needs
  • Tariff structures consider affordability, operating costs and equitable access
  • Spare-parts supply chains map vendors, lead times and critical stock
  • Handover plans transfer records, training, funds and accountability arrangements

Participants can build WASH monitoring systems that support accountability and timely corrective action.

  • Results frameworks link activities, outputs, outcomes and public-health assumptions
  • Indicator reference sheets define numerator, denominator, source and frequency
  • Water-quality monitoring plans combine field tests, laboratories and trigger thresholds
  • Data-quality assessments test completeness, consistency, timeliness and accuracy
  • Community feedback mechanisms document complaints, response times and resolution
  • Adaptive management decisions use performance data, risk signals and learning reviews

Participants can build, review and present a complete costed WASH programme package for a defined operational context.

  • Assessment evidence synthesised into priority risks, affected groups and service gaps
  • Service targets justified using Sphere, JMP and local standards
  • Water safety controls integrated with sanitation and hygiene interventions
  • Implementation plan assigns timelines, responsibilities, procurement and quality controls
  • Monitoring framework specifies indicators, feedback routes and decision triggers
  • Peer technical review tests feasibility, inclusion, sustainability and risk controls

Exercises and examples are adapted to each cohort's sectors and roles.

What you take back to work

  1. WASH needs assessment template
  2. WHO Water Safety Plan model
  3. Sanitation service-chain options matrix
  4. Hygiene behaviour-change plan template
  5. WASH monitoring and accountability framework
  6. Costed WASH programme package

Who should attend

  • WASH Programme Managers — responsible for designing, delivering and reporting WASH interventions
  • Public Health Officers — need to control environmental health risks and outbreak transmission
  • Humanitarian Project Managers — coordinate rapid WASH response, contractors and partner delivery
  • Water Engineers — require stronger links between infrastructure, service management and public health
  • NGO Grants and MEAL Officers — need credible WASH indicators, evidence and donor reporting
  • Government Water and Health Officials — oversee service standards, local systems and community accountability

Skills and tools covered

WASH needs assessmentWater safety planningSanitation systems designHygiene behaviour changeService delivery monitoringWASH programme management

Tools and standards

Sphere Handbook, WHO Water Safety Plan, JMP service ladders, WASH FIT

How the course runs

Training methodology

The course uses short instructor briefings to introduce standards, technical choices and management methods. Participants analyse water-system failures, sanitation service gaps and hygiene barriers drawn from humanitarian and development settings. Group exercises apply sanitary inspections, service mapping, risk scoring, option selection and indicator design. Simulations examine outbreak response, contractor performance and community feedback. Each participant develops a WASH programme package through staged application planning, receiving instructor and peer review before presenting the final capstone.

Requirements and prerequisites

Participants should have basic familiarity with water, sanitation, public health, humanitarian programmes or community development. Experience supporting field projects, infrastructure delivery, health promotion, local government services or NGO operations is useful. The course assumes that participants can read simple technical drawings, work with basic budgets and interpret tables of programme data. Prior engineering qualifications, laboratory experience, hydraulic modelling skills and previous use of Sphere or WHO Water Safety Plans are not required. The course is not an advanced civil engineering, hydrogeology or wastewater-treatment design programme.

A typical training day

08:30 – 10:30First session
10:30 – 10:45Refreshment break
10:45 – 12:30Second session
12:30 – 13:30Lunch and networking
13:30 – 15:00Third session
15:00 – 15:15Refreshment break
15:15 – 16:30Workshop and daily review

Live online deliveries follow the same structure in East Africa Time, with shorter screen blocks and longer breaks.

What the fee includes

  • Instruction by a practitioner facilitator
  • Full course workbook and materials
  • Exercise files, templates and case studies
  • Refreshments and lunch on classroom deliveries
  • Certificate of completion
  • Post-course application plan

Frequently asked questions

You should have basic familiarity with public health, WASH, development programmes, humanitarian operations or community services. Engineering qualifications and prior use of technical water-quality tools are not required.

Bring a laptop if possible, together with non-confidential examples of WASH project documents, assessments or monitoring reports from your work. Course materials and working templates are provided.

It is designed for WASH programme staff, public-health officers, humanitarian managers, engineers, government officials and monitoring staff. It is most useful for people who influence service design, implementation, quality assurance or partner performance.

This course focuses on managing WASH services as connected technical, behavioural and operational systems. It does not teach detailed hydraulic design, hydrogeology, laboratory science or clinical disease management.

Participants develop reusable assessment, risk-management, service-planning and monitoring materials throughout the course. These can be adapted for project proposals, partner reviews, emergency plans and routine programme management.

Each day runs from 08:30 to 16:30 and provides about 6.5 contact hours. The first week establishes assessment, water, sanitation and hygiene foundations; the second develops operational management, monitoring and the final programme capstone.

Questions about this course?

Ask about dates, fees, group bookings or running it for your team. Our training team replies by email.